Shipping policy
WANT TO KNOW MORE ABOUT OUR SHIPPING TIMES?
We strive to give our customers the quickest shipping times possible as we believe that is the most important thing for any online-based company!
Our shipping can generally be separated into two parts:
PROCESSING TIME:
Our processing time consists of order verification, product quality check, and packaging. Due to the high volume of orders at the moment, our processing time is 3-5 business days.
If you have not received and email with your tracking number after 48 hours, please email us at support@shopsolera.com
SHIPPING TIME:
The shipping time refers to the time your product takes from being shipped out to being delivered to your doorstep.
All orders are shipped from our international warehouses depending on which is closest to your residency
Our current shipping times range between 7-12 days business days. Shipping times may vary depending on where in the world you are ordering from.
Please give up to 3 business days for your tracking number to update
As we ship worldwide, we use international tracking numbers
Please use the links on our Track Your Order page to track your order, as regional carriers may not be able to track international tracking numbers
We do not have control over your country's customs processing time. Delays at customs may occur.
Our shipping times are averaged from our last 3,000 orders, so we can provide our customers with the most accurate and transparent shipping information we can.
All orders will receive tracking numbers with live updates on your package. All tracking information will be sent within 24 - 72 hours. If you have not received your tracking number within this time-frame, please reach out to our customer support team at support@zeravida.com
Please check both your inbox and spam for your tracking number. If you haven't received your tracking number, please contact us
NOTE: If you are ordering from an island state/country, shipping times may be delayed due to global shipping constraints.
DIDN'T FIND WHAT YOU WERE LOOKING FOR?
If you didn't find what you were looking for, contact us at support@zeravida.com, or via our contact page here, as we would be more than happy to assist in any way we can.